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  • When will I receive the digital artwork?
    Once you have completed the checkout process, there will be a download button on the thank you page to retrieve you digital artwork from, and you will also be emailed a download link which will last for 30 days. For personalised items please allow 24-48 hours for these to be created and then a link will be sent to you via email.
  • How do I download the digital artwork files?
    Please see the guides below for step-by-step instructions on how to download your order. Please note these are slightly different for personalised artwork orders, therefore there are two separate guides. Receiving and downloading standard digital artwork: Receiving and downloading personalised digital artwork:
  • How do I print the digital artwork?
    Print at home from your computer/laptop/phone, using a personal printer. Or you can order prints from a professional printing company online, as all files are high quality and suitable for professional printing. Please note that your printed copy may look different in terms of colour, depending on your screen resolution on your device and also your printer settings.
  • What if I don't have a printer?
    As the artwork files are high quality, they are suitable for printing at a professional printers either online or at a local print shop. Please note that your printed copy may look slightly different in terms of colour, depending on your screen resolution on your device and also the printer settings.
  • What is your refund policy?
    Due to the digital nature of Molly Mouse Art products, no refunds are available. If for any reason you are not happy with your order or have any issues, please contact us asap to rectify this for you.
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